Hi-Line Autocare

Servicing Mercedes Benz car owners in Orange for over 25 years

Hi-Line Autocare - Servicing Mercedes Benz car owners in Orange for over 25 years

Why People In Orange Hesitate to Get their Vehicle Serviced

A recent report stated that over 80 percent of the vehicles on our Orange CA roads have one or more service or repair that’s needed, but hasn’t been taken care of. Now that’s a lot of undone service. That translates into something over 160 million vehicles in the U.S. alone. Some of the neglected items are minor. Others are serious safety concerns.

There are several reasons why we hesitate to take care of recommended services; especially services that our Orange CA automotive advisor recommends when we’re in for something else, like an oil change.

The first issue boils down to comfort with car care. We don’t always feel we know enough to make good decisions. Some of that can be attributed to the fact that vehicles are so reliable these days. They almost become an appliance. Of course you love your sedan, but if you don’t have to worry about it breaking down all the time, you’re not forced to think as much about preventive maintenance.

Perhaps your dad knew a lot about cars and always made sure they were taken care of. He was very comfortable dealing with his local Orange CA service advisor. People who don’t know as much about cars hesitate to ask questions because they don’t want to look ignorant.

It’s human nature. But, there’s so much to know in this world, we can’t all be experts in everything. So we specialize. It’s very important to ask questions of any specialist, whether it’s your doctor, financial advisor or your automotive technician in Orange, CA.

Your auto technician at Hi-Line Autocare wants your questions. We want you to understand the recommendation and why it needs to be done.

That brings us to the next issue; people say that they don’t always know if they really need the service or if they are just being sold something.

At the heart, it speaks to trust. Do you trust your Orange service center and your service advisor? Trust has to be earned and that takes time and experience. But you can shortcut the process when you realize that most of the recommendations are based on manufacturer’s maintenance schedules.

In other words, “you don’t have to trust me, you can trust your owner’s manual”.

Your Orange service center has computer databases that contain the manufacturer’s recommendations for almost all vehicles, so they don’t need to rummage through your glove box to look for your owner’s manual to know what to do.

Basically, the engineers who designed the car say “here’s when you need to have it serviced”. That’s who makes the recommendation, not the technician. He’s just reminding you.

Now you do need to trust your Orange technician’s experience and judgment from time to time. When he inspects your vehicle, he may find problems or concerns. He will explain things so that you can prioritize the concern and make a good decision about whether or not to have something done.

That brings us to the third issue; money. Often the concern is about spending the money to take care of a recommended service. Our money has many places it needs to go. And we have another list of places we want it to go. Auto maintenance isn’t usually on either of those lists.

Look, everyone who works at Hi-Line Autocare has a family budget, too. They can relate. Maybe a little look behind the scenes would be helpful.

Service centers like Hi-Line Autocare invest heavily in training, diagnostic equipment and tools so that they can make repairs and perform services as efficiently as possible. And like any other business, they have labor costs, insurance, rent, utilities, shop and office supplies, taxes and so on.

We work hard to make sure that we diagnose the problem correctly and fix it right the first time. That’s the only way we can maintain our reputation and remain in business. If we’re not satisfying our customers and providing a good value, you won’t come back and the service center won’t be around for long.

When there is a real budget concern, your Orange service center can help you prioritize the work that needs to be done and come up with a plan for taking care of it that works within your budget.

Let’s say you have a serious problem with your brakes. That’s a safety concern so a technician can’t ethically say, well, let’s put that off for a couple of months. What they can do is take care of the brakes now and address the cabin air filter or transmission service next month.

Road Trip: Be Ready for Anything With a Trip Inspection at Hi-Line Autocare

Road trip, anyone? Nothing spoils a great vacation for us Orange car owners then ending up stranded on the side of the road or spending a week in a rundown motel while our vehicle sits in the shop. Long days on the road can bring out the worst in your vehicle, so before you leave, prepare it for the journey by getting a diagnostic examination at Hi-Line Autocare in Orange. After all, you wouldn’t travel without clean socks, why ask your vehicle to travel with a load of dangerous dirty oil?

The first step in a trip inspection at Hi-Line Autocare is to look at your travel plans. What kinds of roads will you be driving on? Will you be in the CA backcountry or on the freeway? Will you be crossing mountains? Off-roading? What will the weather be like? How many miles away from Orange will you be traveling? How much are you hauling? Will you be towing a trailer or lugging a rooftop carrier? Will you encounter dust, mud, snow or sea salt? All of these questions can help Orange drivers identify which Hi-Line Autocare services are the most needed. And don’t hesitate to speak with your Hi-Line Autocare service advisor. He can give you good auto advice on what trip conditions are hardest on what systems of your car and what kinds of services your vehicle realistically needs. Start with the tires and review them for tread wear and proper inflation. Replace or rotate them as needed. If you need to change them out for winter tires, then do so.

Then check your shocks or struts for wear. Replace them if needed. You’ll want that extra comfort on your trip. Be sure to inspect your alignment. Steering a vehicle that is out of alignment is tiring, and dangerous. Don’t overlook your brakes. With extra passengers and baggage, your brakes are going to get a workout. You want them in top condition.

In addition, survey belts and hoses. If any of them are close to wearing out, have them replaced before your long trip does them in.

Change your engine air filter if it needs it or if it’s close to needing it. For every gallon of gas you burn, your air filter processes 12,000 gallons of air. A clean air filter will protect important electronic sensors that effect how your engine runs.

Get an oil change at Hi-Line Autocare in Orange if it’s coming due. Make it a full-service oil change while you’re at it. That way, all of your fluids will get checked and topped off. Change any dirty or old fluids. Orange motorists don’t want to overstress their cooling systems or transmissions with harmful dirty fluid during a long trip.

Does your vehicle smell? Check the cabin air filter. The bad smell could also indicate an exhaust leak, which can be fatal on a long trip. So don’t ignore bad odors; check them out.

If your air conditioning hasn’t been up to snuff, then give it an overhaul. You want your vacation to be relaxed and pleasant, and that means keeping the passenger compartment comfortable.

And be sure to survey your wiper blades and your headlamps. You may find yourself driving in unfamiliar territory at night after a long day. You’ll want to be able to see as much as possible.

Of course, almost everything listed here is just part of vital preventive maintenance for smart Orange car owners. If you keep up with your car care on a regular basis, a trip inspection will be a breeze at Hi-Line Autocare.

Taking care of your vehicle before you leave for a road trip will pay you back in safety, peace of mind, improved comfort and better MPG. It will also help your vacation go as planned by keeping you on the road and headed for that next great adventure. Just don’t forget to pack your socks.

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There are a lot of things in life that Orange residents have to do on a regular basis. We wash dishes every day, do our laundry and mow our lawns every week, and pay the bills every month. We should go to our Orange dentist twice a year and see our doctor for a check-up once a year. When we don’t stay on schedule with these routines, it can lead to embarrassing, painful or expensive consequences.

Scheduled maintenance is also part of good car care. Orange drivers should take their sedans in regularly for a good check-up. But many Irvine folks struggle to remember, or actually even ignore, this auto advice. When it comes to our cars, we’re more likely to listen to “If it ain’t broke, don’t fix it” than “An ounce of prevention is worth a pound of cure.” Yet it is the second adage that is the more applicable one.

Regular brushing treatments prevent cavities. Filling a cavity prevents a more painful and more expensive root canal. In the same way, replacing coolant/antifreeze, for example, vehicle can prevent cooling system leaks. Repairing leaks can prevent engine failure. So why do we procrastinate?

One reason might be that “ignorance is bliss.” We can see dirty dishes on the counter and how long our grass is getting; we can smell how dirty our clothes are; but we don’t notice how dirty our transmission fluid is getting. However, trouble in our sedans is like trouble in our bodies—ignorance is not bliss. High blood pressure can lead to heart damage, and inadequate coolant can lead to engine damage. However, we can’t know about either one unless we take the time for a diagnostic check-up at Hi-Line Autocare in Orange.

Another reason us Orange drivers put off scheduled maintenance for our vehicles may be that we are simply intimidated by automotive care. After all, we understand how to take care of clothing, dishes, lawns, etc. Most of us have a basic working knowledge of our bodies and feel qualified to explain how we feel. But our vehicles? What exactly does routine, preventive maintenance involve? Most Orange motorists don’t know.

Of course, our sedans come with owner’s manuals that do a good job of explaining what routine maintenance is and how often our vehicles need it. But how many Orange motorists actually read them?

The good news is that all Orange auto owners have to do is remember to take our vehicles to a reputable, service center like Hi-Line Autocare in Orange. Like a good doctor, your friendly Hi-Line Autocare service specialist will be able to tell you what maintenance and service your car needs and when. The service center can track your car’s maintenance records—just as a doctor maintains your health records—so that your vehicle is getting the service it needs in a timely manner.

Here are some guidelines to help Orange car owners understand the basics of preventive maintenance: Fluids. If it’s a liquid, it has to be replaced regularly. Your owner’s manual will tell you how often. Liquids include oil, transmission fluid, coolant, power steering fluid, brake fluid and differential fluid. There may be others. Check with your owner’s manual or your service center for specifics on your vehicle.

Tires. They need routine, scheduled care to wear well. Primarily, they need air. But they also need to be rotated, balanced and aligned.

Brakes. Brakes and shock absorbers wear out. There’s no way to avoid it. Worn parts need to be replaced.

Fuel. Obviously your sedan needs gas on a regular basis. But the fuel system also needs periodic maintenance. Air filters and fuel filters get dirty and need to be replaced. The fuel system needs to be kept clean.

These are the basics of car maintenance. Of course, there are other parts of your car that need to be inspected regularly, such as the battery, exhaust system, belts, etc. These parts have longer life cycles than your fluids, tires, brakes and filters, and so don’t need to be replaced as often.

If you are taking your sedan in for the basics, then your Orange service center will let you know when it is time for an inspection of these other things. Or they may notice a problem when doing routine maintenance and let you know. Either way, you’ll get a heads-up when your vehicle needs more attention.

If you’re not convinced yet that your sedan needs regular service, consider this: not doing so will cost you in decreased fuel economy, lower performance and compromised safety. These could lead to costly repair bills and costly accidents.

Just like a good dental check-up, a good auto check-up at Hi-Line Autocare in Orange can save you from experiencing embarrassing, costly and painful situations.

Orange Road Trip Preparation

People from Orange CA love their cars. And nothing goes with cars better than a CA road trip. Freedom from daily schedules, new sights and the open road – it’s great! But there’s nothing like car trouble to bring the fun to a grinding halt.

Now you can’t always avoid problems, but you can take steps to reduce the probability of getting sidelined on your trip.

Heading out on a CA road trip? Stop by Hi-Line Autocare before you head out to make sure everything is in good repair.
134 Rancho Santiago, Orange, CA 92869
Call us at 714.602.1896

Let’s look at some of the auto maintenance related problems you might encounter on a road trip and what you might do to avoid them.

It all starts with a thorough trip inspection by your Orange CA service professionals at Hi-Line Autocare. Let’s talk about some of the items on the trip inspection checklist.

The most common vehicle component to fail is the tires. Of course, you can’t always avoid a road hazard that leads to a flat, but you may be able to head off some maintenance-connected tire problems.

A good tire inspection will start with looking over the condition of the tire itself. Are there signs of uneven tire wear? Are the tires properly inflated? Is the tread worn to the point that the tire should be replaced? The answers to these questions may lead to a recommendation to balance or rotate your tires. It may also be time to have an alignment service.

Your brakes should be inspected for function as well as to determine how much life is left in your brake pads. You’ll also want to know if it’s time to service your brake fluid. Over time water and contaminants make their way into your brake fluid and the system needs to be flushed, cleaned and filled with fresh fluid.

While looking under your car, your Orange auto technician should also inspect your suspension system for worn or damaged parts. If you need new shocks or struts, you’ll really notice the difference on your trip once you have them replaced.

Now the second most common vehicle failure is the cooling system. It may be time for a coolant exchange or flush. These services remove old fluid that has become corrosive and replaces it with fresh, clean fluid that restores the effectiveness of your cooling system.

The cooling system inspection will reveal leaks and weakened hoses. Replacing worn parts, like the radiator cap or water pump may be indicated. Even though cooling system failure is fairly common, it’s easy and relatively inexpensive to prevent with proper maintenance.

Another thing people often overlook their transmission service. This is very important before a road trip because transmission problems tend to take some time and money to get fixed. Not the way you want to spend your vacation.

Your technician will inspect your belts to see if they should be replaced. A failed belt is at best an inconvenience. He’ll also give your exhaust system the once over to make sure there aren’t any dangerous leaks that could harm you and your passengers.

Of course, there are the usual things as well. An oil change, engine air filter, fuel system cleaning, a tune up. If you need any of these things, get them done today at Hi-Line Autocare – the improved fuel economy will be appreciated on your road trip.

If your heater or air conditioning isn’t working as well as you’d like, let your Orange CA service consultant know at Hi-Line Autocare.

Some important items that are often overlooked are power steering service, differential service and timing belt replacement. If these things don’t ring a bell, have your service consultant check to see if they’re due.

Now while you’re out seeing the sights, you’ll want to make sure you can see the sights. Replace your windshield wipers if they aren’t working well. And don’t forget your headlamps. They gradually lose their brightness and you don’t even realize it. Many people replace their lamps once or twice a year.

All the items mentioned are part of any good vehicle maintenance plan. These are things that you want to take care of anyway, but they all come into focus as you plan for your trip. They’ll always save you money in the long run and may prevent inconvenient delays on your trip. After all, you wouldn’t want to miss the world’s largest ball of string, would you?